Last updated: 22 March 2026
Aerial Imaging Australia (ABN 98 122 691 758) is committed to protecting your privacy and ensuring you have a positive experience on our website and when using our services. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
1. Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us, including:
- Name, email address, and phone number through contact forms
- Business information and project details when you request a quote
- Payment information for invoicing and service delivery
- Communication records and correspondence
Website Usage Information
When you visit our website, we automatically collect certain information:
- IP address and device identifiers
- Browser type and operating system
- Pages visited, links clicked, and time spent on pages
- Referral sources and exit pages
Project Data
When you engage our drone survey services, we collect and process:
- Site location and property information
- Project scope, timeline, and requirements
- Aerial imagery and processed data (orthomosaics, elevation models, point clouds)
- Flight logs and technical metadata
2. How We Use Your Information
We use the information we collect for the following purposes:
- Delivering aerial surveying and imaging services
- Processing quotes, orders, and payments
- Communicating about your project and our services
- Responding to enquiries and providing customer support
- Improving our website and services through analytics
- Complying with legal and regulatory obligations
- Marketing our services (with your consent)
3. Analytics and Tracking Technologies
Google Analytics (GA4)
We use Google Analytics 4 to analyse website traffic and user behaviour. GA4 collects data about how you interact with our website. This data helps us understand user patterns and improve our content.
Google Tag Manager (GTM)
We use Google Tag Manager (ID: GTM-5G58BBSZ) to manage our analytics and marketing tags. GTM does not itself collect data but allows us to deploy and manage other tracking technologies.
Microsoft Clarity
We may use Microsoft Clarity to understand how users interact with our website through session recordings and heatmaps. This helps improve user experience and website usability.
Meta Pixel
We use Meta Pixel to track conversions and understand user behaviour on our website. This data helps us optimise our advertising and remarketing efforts.
LinkedIn Insight Tag
We use LinkedIn's Insight Tag to track conversions and understand the behaviour of visitors who come from LinkedIn. This helps us measure the effectiveness of our LinkedIn marketing.
Cookies
Our website uses cookies to enhance your experience. You can control cookie settings through your browser. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that blocking cookies may affect website functionality.
4. Third-Party Services and reCAPTCHA
Our website uses Google reCAPTCHA to protect against spam and abuse. reCAPTCHA collects information about your interaction with the form and may send this to Google for verification. This is subject to Google's Privacy Policy.
5. Data Sharing and Disclosure
We do not sell your personal information. We may share information with:
- Service providers and contractors who assist us (subject to confidentiality agreements)
- Regulatory authorities and law enforcement when legally required
- Your project stakeholders, with your consent
Project data (aerial imagery and processed outputs) is treated as confidential unless explicitly agreed otherwise in writing.
6. Data Security
We implement appropriate security measures to protect your information from unauthorised access, alteration, and disclosure. These include:
- Encryption of sensitive data in transit (HTTPS)
- Restricted access to personal information
- Regular security audits and updates
- Secure storage of project data
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Your Privacy Rights Under the Australian Privacy Principles
Right of Access
You have the right to request access to personal information we hold about you. Submit requests to hello@aerialimagingaustralia.com.au.
Right to Correction
You may request correction of inaccurate or incomplete personal information we hold.
Right to Deletion
You may request deletion of personal information, subject to legal retention requirements.
Right to Complaint
If you believe we've breached your privacy rights, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Contact details: www.oaic.gov.au.
8. Data Retention
We retain personal information for as long as necessary to provide our services and comply with legal obligations. Project data is retained for the period specified in your service agreement or as required by law.
9. International Data Transfer
Some third-party service providers (Google, Meta, LinkedIn, Microsoft) may process your data outside Australia. These companies are subject to laws that may not provide the same protection as Australian law. By using our website and services, you consent to this transfer.
10. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete such information promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of material changes by posting the updated policy on our website.
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Email: hello@aerialimagingaustralia.com.au
- Phone: +61 3 9792 4556
- Address: Hampton Park, Victoria, Australia
- ABN: 98 122 691 758
We will respond to privacy enquiries and complaints within 30 days.